Frequently Asked Questions
Everything you need to know about your Charlotte Mills experience, from finding the perfect fit to delivery details.
How do I know which size to order?
Our shoes generally run true to size. However, since bridal comfort is paramount, we provide a detailed size guide on each product page. If you are between sizes, we recommend ordering both to try at home and returning the one that doesn't fit.
What is your return policy for bridal shoes?
We offer a 14-day return period for all unworn items. To be eligible for a full refund, shoes must be returned in their original packaging with the protective film on the soles intact. Please try your shoes on a carpeted surface only.
Do you ship internationally?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international orders may be subject to local import duties and taxes.
What makes Charlotte Mills shoes unique?
Every pair of Charlotte Mills shoes is handcrafted in Spain and features our signature touch: a silver sixpence embedded in the sole and the traditional 'Something Old, Something New' rhyme embossed on the leather.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options through Klarna and Clearpay for our UK and US customers.